If you’ve recently tried searching the internet to find a new hot tub, you’d probably come across a few places where you could purchase a spa online and simply have it delivered to your home. It looks like a great deal; you can’t be ripped off because it’s got the price straight from the manufacturer right on it. Best of all, you don’t have to bother with an annoying salesman!

But, like everything in life, there is always a catch. Multiple catches, actually.

Take a moment to picture this scene with me; you just bought your brand new spa and you are super excited because they told you that you’d have it today. Suddenly the doorbell rings; you go to your front door and open the door to see who it is. It’s the delivery! You sign for delivery, and he unloads the hot tub and places it gently on the ground in front of your house.

And then he leaves.

To be fair, there are some places that will let you pay a little extra and they will send you a deliveryman who will move it wherever you want. But even then, it’s just one man moving a gigantic box that weighs nearly half a ton; there’s little chance he can get it in your backyard, and there’s a good chance you’ll have to help him to get it where you want it. That’s just assuming you even have the room to maneuver it there; you may even need to get a crane, which means that you’ll have it stuck in your driveway until a big enough one is available.

But let’s say you didn’t have any problem with the delivery. Heck, they were even able to remove all the packaging and orient it in a way that pleases you. You’re super excited to get it running and you rush to fill it with water.

And then you realize that you still need to power it.

Sure, there are a few lower-powered spas out there that run on basic 110 Volts and can just be plugged in. But those are the minority. 240 Volt spas outnumber them by an order of magnitude. Those require special electrical installation, but you didn’t know what to do because their website didn’t have enough information for you to figure it out. You’re stuck for weeks without your spa while you wait for an electrician to come out, give an estimate, and do all the labor.

Even if we assume you already had your house ready for the spa and the delivery went perfectly, what do you do if the spa came with problems? What happens if there is a scuff, or the colors are wrong, or if you didn’t get all the options? In most deliveries, the drivers will get your signature before they’ve even opened up the packaging; even if the manufacturer will fix the problems, you may still end up having to pay for freight just to get the spa exchanged.

And if it is perfect, and after a few months, it breaks down. Who will fix it? A spa technician needs both electrical and plumbing knowledge in order to do almost any repair. Chances are you’re going to have to call your local hot tub dealer because they’re the only ones with the necessary skills. And since they don’t have a local dealer, you’ll have to pay for shipping every time you need to replace a filter, a pillow, or a jet.

On the other hand, imagine what kind of experience you would have if you had bought it locally from us. We have an entire delivery crew available; our superior manpower and experience allows us to ensure that you get your spa installed in the place you want without having to rely on outside labor. We have a multitude of people ensuring that no mistake is made with your order, so your spa will be made right the first time. If you ever need replacement parts or the spa is not working properly, you have someone nearby who is ready and willing to bend over backwards to make sure you are happy.